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Mentoring with Geraldine

273. Cultivating Community

Discover the secrets to cultivating a thriving community for your natural therapy practice as Geraldine shares valuable insights on engaging with clients, using email communication effectively, and creating online communities to build strong connections.

Dive into this episode for essential insights that can elevate your practice.

Work with Geraldine:

http://www.facebook.com/groups/1543978942348737

mentoringwithgeraldine.com/contact/

http://www.geraldineheadley.com

http://www.instagram.com/mentoringwithgeraldine/

 

Get a Taste for What’s Coming Up:

We’ve got to think about. When are we going to connect with our people, with our followers, so that we do create that thriving community? Where can they find us? How easy is it for them to find us? Where can they find our community? To be with us, to connect with us, to communicate with us. So, really think about it.

Where can you create your community? And how are you going to create that community? Because it’s going to enhance your practice and it’s going to support you as a practitioner.

Podcast Introduction:

Mentoring with Geraldine is a bite-sized practitioner podcast for Naturopaths, Nutritionists, Herbalists, Coaches and Practitioners. This podcast responds directly to the needs of you – the practising Natural Therapist.  With interviews during the holiday season, and business and mindset support each week, so you’ll get the variety you need to enjoy, and stay motivated, in your practice.

Don’t forget to subscribe to receive the weekly episodes, and if you want to connect with me, always check the show notes, because that’s where you’ll find the links to book appointments, and of course to join “The Academy”, the membership group where there’s constant connection and community, with like-minded practitioners.

 

Now let’s get started.

The Global Retreat Adventure

Hello and welcome to Mentoring with Geraldine and the Bite-Size Podcast. How the devil are you? So there’s a lot going on for me right now. As you know, I recently got back from Europe. I’m finally only just over the jet lag, which killed me. I’ve got to say, it’s much harder coming this way than it is going that way.

That was pretty quick. But November is huge for me. And so I wanted to talk to you about cultivating your business, your people, and everything that’s going on with you to create that thriving community. So what’s going on for me in November? Well, on the second… In a couple of days time is the actual in-person retreat that I’m hosting here in Adelaide.

So I did one last year, and it was an amazing success. So I’ve planned another one for this year, which has been much more difficult to plan and organize because I was away in October. So last year I was doing all of the things in preparation. I had a good few weeks lead up. I haven’t had a good few weeks laid up.

I’ve had a good few days because of jet lag. I was looking at it and thinking, Oh yeah, it’s fine. I’ve got a week and a half. No, I didn’t because of jet lag. But anyway, so when we’re cultivating the community, I’ve had no problem selling the in-person retreat tickets at all. The house is full and then there are locals coming as well.

Because the house filled immediately, there’s a few locals coming, and it’s going to be amazing. But my academy also has a virtual retreat, and that isn’t for a fortnight. So there is still time, about 24 hours after you listen to this, to join the academy before it closes for the year, and come to the retreat.

And the only reason I close it is because I post everybody a gift, and I don’t want anyone to miss out. So, I close it, and then. It stays closed over Christmas when it’s mostly email support and lots of content that people can use over the summer rather than having to create their own. So I’m creating this community.

Crafting the Thriving Community Blueprint

How can you create a thriving community that means that if you turn around and say, yeah, okay, time for an in-person retreat, there’s really no selling involved because people are like, yes, I’m coming. I’ve created that community, that thriving community. I’ve created the group people want to be part of.

Retreat is here in Adelaide, which means there’s a lot of work for me to do. And I can totally understand now why people have retreats in Bali at a retreat center where everything’s done for you and you’re just planning with the company, with the retreat center itself, rather than having to, like I’m doing everything.

I had to find everything, do everything, organize the people, everybody that’s coming, they’re getting facials, photography, they’re, you know, the whole thing’s happening. But I have to organize. All of these things. Whereas if you do it at a retreat center, it’s all done for you. Yeah, not sure if I’ll do another one next year.

They are quite exhausting. But this is what I’m talking about when I create that thriving community. We have to engage with our clients to retain those clients. And how are you engaging with your clients? What is it that keeps them connected to you? Now, some people are just connectors. They’re communicators.

And you look at them and you’re like, wow, you know, they’re catching up with you. They’re checking in with you. They’re asking you how you are, and you’re like, wow, this person’s incredible, you know, so many, you go to a party and the place is packed, and it’s because they’re a connector. They are someone who creates community.

Establishing Boundaries in Community Building

But that’s not all of us. I’m okay at it. I’m pretty good at it. But I know, you know, people are way better at it than me. And is to do with, you know, if you’re that introvert, and my husband’s an introvert, so he doesn’t have a big community, he doesn’t want or need a thriving community, he’s employed by somebody else.

So. When we create that community for our business, it has to be structured, there has to be a why and where are we going for this, you know, why is it here? So that has to do with our niche when we create that thriving community. So I have the Academy as the community. I now, as you may or may not be aware, there’s the membership site here in the podcast.

So there is the clinical side. of the podcast available. So make sure that you’ve had a look at that. That’s um, rather than joining the academy, you can just do that podcast. So with this community, how do we create it and engage with them? And where are you engaging? Are you emailing your clients? Do you have an email list?

Mastering Email Engagement

Now MailerLite has a free component that is apparently very good. I pay for my email provider. But MailerLite is apparently the best free provider. So have a look at that if you haven’t already. Now, to email your clients, you have to ask them if it’s okay to do so. So that should be part of your intake form.

Are they ticking the box that says yes, you can email them? They need to tick the box about sharing their email address because you’re sharing it, if you’re not the distributor and you’re sharing it to a distributor, how is the distributor using that email? They might then be emailing that client and sending them information and offering them over-the-counter products that might not correspond with what you’re doing.

So, I mean, I use ARIA and. Oborn, as my two Australian providers, and neither of them email my clients, okay? They have their own email list for their own people, and they will email me as a practitioner, but they will not email my clients. And so we need to check. We don’t want distributors emailing our clients and offering them products, because it might not align with what we’re doing with that client.

Building Digital Spaces for Community

So how are we creating that thriving community? What are we doing? Do you have a Facebook group for them? If you’re doing weight loss, there’s no problem with having a Facebook group. You’ll have lots of other people join. You just need to make sure it’s really structured and really controlled so that people aren’t immediately offering, “Oh! Buy my essential oil and you’ll lose all the weight you need,” or whatever it is, the bandwagon that they’re on. You don’t want bandwagons in there; you know, you need to say specifically no multi-level marketing, no those things, so that the community feels supported and protected.

If you’re part of Strictly Practitioners or Strictly Education and Support, two Facebook groups that I run, then you know that you feel supported and protected. We don’t allow bullying; we’re really strict in there, that’s why it’s called Strictly. We don’t like misbehavior and we will stamp on it. We’ve actually backed away from all politics because people get so emotive and it can cause so much upset. So there’s lots of things you’re not allowed to post in there.

To create that thriving community, we’ve had to be very firm about what you’re allowed to do and not allowed to do. And that’s something you need to do within any community that you create. Community is fantastic. It really supports you as a business. It supports your mindset. People will reply to you.

People, I know, you email me now. It’s good. Reply to me. When we create that community, we create these memberships. If you have a paid membership or a free one. Um, we create that group, we create that sense of belonging for our clients. They know that they can come to us, they can share us with other people.

They can tell their friends about us. If you create a Facebook group for your practice and share it with all your clients, the ones who are on Facebook will join it. And then we’ve got the email that you send out. Once a fortnight, any leave it longer than once a fortnight and they’ll unsubscribe, have it.

Once a week is absolutely fine. Less than once a week will be too much for them. So even if you alternate Wednesdays or something, Wednesday lunchtime is a good time to post. A good time to send. Cause it’s midweek. People are looking at other things. I mean, my… Email goes out on a Friday, but that’s because I have my live and Strictly Education and Support.

My Hashtag Training Tuesday, which never happens on a Tuesday, might often happen on a Thursday. And I need to put that in the Friday email to say, Hey, it’s gone out. Here’s the link. Come and watch. So we’ve got to think about when are we going to connect with our people, with our followers, so that we do create that thriving community.

Where can they find us? How easy is it for them to find us? Where can they find our community to be with us, to connect with us, to communicate with us? So, really think about it. Where can you create your community and how are you going to create that community? Because it’s going to enhance your practice and it’s going to support you as a practitioner.

Conlcusion

So I hope this has helped, just a short one today. Look after yourself, and I’ll connect with you when I’m back. See ya. Thanks so much for joining me today. Don’t forget to rate, review, and subscribe to the podcast for the weekly episodes. If you’d like even more support and learning, then the Academy is for you.

Here you’ll find part two of the herbal discussions, more clinical learning and case studies to support your clients in practice. Bye for now.

272. Scaling Your Business

When you’re thinking about scaling, it all starts with understanding your current capacity. Are you able to do it now, or is this the planning stage? Where and what are you going to scale?

In this episode, Geraldine delves into the secrets of successfully scaling your natural therapy business. Discover how to maximize your capacity, efficiently use resources, and strategically plan for growth.

Join her for invaluable insights and practical tips to help your business reach new heights!

Work with Geraldine:

http://www.facebook.com/groups/1543978942348737

mentoringwithgeraldine.com/contact/

http://www.geraldineheadley.com

http://www.instagram.com/mentoringwithgeraldine/

Get a Taste for What’s Coming Up:

So when we’re thinking about scaling, what is your capacity? So how are you going to do it? Where are you going to do it? Can you scale from home? Can you scale from your lounge or your basement or your garage? Can you scale from there with what you do?

When is the next one? When are you gonna do this? Do you have the capacity to do it? 

Podcast Introduction:

Mentoring with Geraldine is a bite-sized practitioner podcast for Naturopaths, Nutritionists, Herbalists, Coaches and Practitioners. This podcast responds directly to the needs of you – the practising Natural Therapist.  With interviews during the holiday season, and business and mindset support each week, so you’ll get the variety you need to enjoy, and stay motivated, in your practice.

Don’t forget to subscribe to receive the weekly episodes, and if you want to connect with me, always check the show notes, because that’s where you’ll find the links to book appointments, and of course to join “The Academy”, the membership group where there’s constant connection and community, with like-minded practitioners.

 

Now let’s get started.

Balancing Business and Travel:

I’m actually traveling on the date of publication of this one, so I’m recording this one in advance, but as you know, I have been on a journey.

So what I wanted to talk to you today about was scaling and the reason that that has come to me, you know, here I am, I’m traveling, I’ve talked to you about collaboration, maximizing your online presence, diversifying and thriving within your business.

 

When we think about scaling, we think of all sorts of things, all sorts of things come to mind. When we trained, we had a vision of what we wanted to do, the people we wanted to work with, where we wanted to be.

Might have been that we wanted to work in a multi-modality clinic, and then you got pregnant, had babies, and now you’ve ended up with one hour a week working from home.

Visualization and Planning:

When we think about scaling, we have to think about where am I now in my business and what is my capacity now? What is my capacity in six months, one year, three years, five years, and 10 years time?

When we look at scaling our business, we have to look at how we can scale it within our capacity. Because the last thing we want to do is burn out, right?

We need to know where we’re going. We need to know what our niche is to be able to take that next step forward to scale and increase what we’re doing, the capacity that we have.

So you’ve been mind mapping up until now, I hope. You might just be mind mapping in your mind without writing anything down because you’re listening to me.

Looking to the Future:

But what we need to think about with scaling is how, where, and why. So how am I going to scale my business? Now, scaling takes many forms.

It might be that you want your own practice, your own multi-modality practice, and that’s how you’re going to scale. It might be that you just want to see more clients.

It might be that once you work child and childcare, you can see more clients, but at the same time, you have a program on the side. When we’re scaling. We have to think about the long-term implications of that scale and where it’s leading to.

So number one is that visualization that we’ve had in the past that is in, I think, Strictly Education and Support, and is certainly in the Academy for Academy members.

So we need to think to the future. What is it that we’re heading towards and how do we scale towards that? What is my capacity now? I just said, what is my capacity now?

And what I mean by that is I am able, I have a newborn baby, my capacity is one person a week because I have a newborn baby.

And so I’m feeding every couple of hours because I’m doing demand feeding. I have a toddler. My toddler is in childcare or in kindergarten or whatever it is, three mornings a week.

But I don’t have that capacity then because I’m with the friends. So I only have Monday. And so far, I’m spending that time with my mother and my child, except for shopping.

So you’re going to have to sit down with whoever the other carer is and go, can I have this X amount of time carved out so that I can see clients? And they’re going to say, yes, they’ve got your child.

They’re going to say yes. So when we think about scaling, we have to think about. Time, commitments, and where that time is going to come from.

Adapting to Family Dynamics:

As your children get older, you get more and more time, and then you go through a period where there’s no time at all because you’re doing the running around, they’ve joined all the sports teams, and you have to get them there and do all the things.

So, when my son turned 14, so my daughter was 11, yes, I could leave them at home alone. They were totally capable of looking after themselves, they were totally capable of not cooking dinner.

I’d shown them how to cook pasta, and then they boiled the kettle, they put the water in the pot and they put the pasta in, but they didn’t turn the gas on.

So they had hard pasta. They were like, mom, we got this really hard pasta. And like the sauce was cooked and everything. I was like, yeah, you need to turn the burner on.* 

So that was their first foray into cooking their own dinner when they were 14 and 11, when they should have been totally capable of doing so. Hilarious.

Adapting to Changing Schedules:

But anyway, so when we think about our capacity, when he was 14, he’d started rowing. And so I had a lot of driving to do, so the school took them to and from rowing when they were juniors, but then he’d missed the school bus home, so I had to get him home from school.

So I still had to go and get him at 4:30 instead of at 3:30. My daughter was 11. And she was a bit too far to walk by herself, so she was on the school bus home, which she couldn’t always get because some nights she’d have tennis or whatever it was, so I would still have to go and get her.

So although my day increased a little bit by an hour, because suddenly there was 4:30 pickups, there were still 4:35 o’clock pickups during rush hour, so they hadn’t really extended my client capacity.

However, I had a late night from the moment I started in naturopathy and my late night was always full. So my capacity beyond that to scale and increase my business became. I was only in school hours for the rest of the week.

Now, how am I going to scale? How am I going to increase my capacity? How am I going to scale to change and to bring in more money?

Well, we’ve got more time, so we can see more one-to-one clients. We’ve got groups. Perhaps we can put people in two groups. We could work with somebody else. We certainly could learn another modality if we wanted to.

But that might just be throwing more money at something when, in actual fact, what we need to do is work where we have the qualification now.

Building a Team:

So when we’re scaling, we need to look at how can I do more, and scaling often involves hiring ATMs. seminar, symposium that’s coming up in November, and I’m going to be talking about hiring VAs and hiring people to help you out.

So when we scale, we take on more people, but we, and we take on more capacity, we’ll take on more things.

And when I say things, I mean, I, I pay Podia to hold my site. www.geraldinehedley.com where all of my content is, so I pay for that.

I pay to host, um, videos in Vimeo because I bought that when YouTube went through a bit of a stage of saying people couldn’t have private videos, so now they’ve gone back to it’s fine you can have private videos, but, so I had to purchase Vimeo.

So I’ve got all these things I’m paying for, so as we scale our business, we end up paying out for other things. We end up paying for other people because we want to be actually earning the money.

And I’ve got a bookkeeper. I have to pay the bookkeeper, but that takes a lot of time. I don’t have to, as far as I’m concerned, waste on invoices and doing this, it’s something I hate doing.

So when we look at what we dislike, those are the things we hand off to other people so that we can scale and work more productively.

Collaboration and Support:

So that we can, if we’re doing well, we can pay someone else to organize our advertising. to promote our business to post for us in social media, because then we’re not spending that time.

If it’s something we don’t enjoy, what we want to be doing is the things we enjoy. And to scale our business means handing off some portions of our business.

What are you going to hand off? How are you going to Increase business within your capacity and to promote your business so that you’ve got clients coming in so that they’re purchasing on a regular basis so that you’ve got other things to sell them.

It might be that you open your own, it might have been your dream to open a multimodality clinic and now you’ve got that opportunity to do so because you’ve got a regular income so you can apply for a loan and they’re going to give you a loan to open up your small business.

It might be that you can not only apply for a loan, but there’s also small business grants from your local government. Check them out. Make sure you’re looking at business grants as well because they want you in a shop front.

They don’t want you working from home. They want the community vibrant. The more people are in the shops, the more vibrant the community, the more happening the community, the safer the community. So they want you out there.

They don’t want you sitting at home. Working behind a computer screen, like I do.

Reflecting on Scaling Considerations:

So when we’re thinking about scaling, what is your capacity? So how are you going to do it? Where are you going to do it? Can you scale from home? Can you scale from your… Lounge, or your basement, or your garage, can you scale from there with what you do?

So where and what, what are you going to scale? Are you going to be scaling your one-to-one appointments? Are you going to be adding in other products that you sell and you can scale from there?

So how, what, when is the next one? When are you gonna do this? Do you have the capacity to do it now? Or, now while your children are little, is this your planning stage?

Have you got time because you’re pregnant and so you’re nesting, but you actually have time as well to plan and create that program for the future? Something that you could sell while you’ve got that baby on board.

We’ve got the what’s, the when’s, the why’s, the how’s, and the who. Who are you going to scale it with or is it just going to be you?

So we’ve got lots to think about, and I’d like you to have a good think about where your business is going in the longer term. Who you’re going to need to help you scale and take your business to the next level, to the next summit, to the next place that you need it to be within your business. Who’s going to help you do that? How are you going to do it?

Who is going to support you, that part of those who’s who is going to support you to do this? Who is going to be your advocate, your cheerleader, and who’s going to be the cheer squad?

Is there a cheer squad? If there isn’t, because your partner cannot concept what you do, cannot understand what you do because they do something totally different.

They work for somebody else in a totally different environment doing absolutely, you know, they’re an architect working for an architecture firm. They’re not going to have the understanding of what you do.

You love them because of who they are. But they might be really, really risk-averse, whereas that’s why you get on so well because you have a lot of risk-taking behaviors, they’re risk averse, and so you get on really, really well.

Recognizing Diverse Strengths:

I don’t know why I picked architecture. Who knows? I don’t even know an architect. Yes, I do. I do know one. It’s my husband’s dot one.

But we’ve, it’s probably because I’ve been in Europe. All the architecture is amazing, but we’ve got to think, who is our support team as well on top of all these other who’s?

Who’s going to be there with me? Who’s going to be there following me? Who’s going to come and see me? Who am I promoting to? Who am I sharing with? We’ve got lots of who’s when we think about scaling, we’ve got lots of wheres and is our why.

Why do we want to scale? Is it just for the money? Money in the bank? We need to pay the mortgage. We need to pay off our degree. If that is your only why, then you’re gonna struggle with that because we need to have that why in there of wanting to help people, wanting to scale to help more people wanting to.

So that more people know about natural therapies and how we collaborate and how we are there as complementary to the allopathic medicine and why we’re here and what we do.

We all went into this, we’ve paid, you know, you’ve all paid lots of money for your education. And so. We’ve got to scale. We have to pay that back, but we have to have the reason why we’re doing that.

So have we got the reason why in our pocket, and are we working towards that why? And if you need my help, um, book a focus call.

Conclusion:

So the link is on the website, www.geraldineheadley.com, and of course, it’s in the show notes, to book that focus call with me. If you’ve made it to the end, please, first hour review.

I’d love one. And you know that to scale your business, you’re going to have to ask for reviews from your clients as well.

So I look forward to hearing from you. Please do email me. I love it. I always reply to every email that I get. Not necessarily instantaneously, but I always reply.

So do make sure that you ask your questions. Lots of questions become podcast episodes. They certainly become my lives in Strictly Education and Support, the Facebook group.

So I look forward to hearing from you. Really soon. Have a good one. Thanks so much for joining me today. Don’t forget to rate, review, and subscribe to the podcast for the weekly episodes.

 

If you’d like even more support and learning, then the Academy is for you. Here you’ll find part two of the herbal discussions, more clinical learning, and case studies to support your clients in practice. Bye for now.

 

271. Thinking of Collaboration

Ever thought about teaming up with others to boost your natural therapy practice?

Join Geraldine as she delves into the world of collaboration, highlighting its importance in natural therapy. Learn about the different ways you can work with others to enhance your practice, from teaming up with peers to partnering with local businesses.

Work with Geraldine:

http://www.facebook.com/groups/1543978942348737

mentoringwithgeraldine.com/contact/

http://www.geraldineheadley.com

http://www.instagram.com/mentoringwithgeraldine/

 

Get a Taste for What’s Coming Up:

 

 Really think about it. Collaboration is really important, working with other people in a collaborative way so everybody gains from the relationship is what’s important. So do think about that and how you can incorporate it into your business. It might be you don’t want to collaborate. It might be that you’re happy as you are.

 

And that is cool too, but do keep an open mind when people approach you about collaboration. What can you get out of this? What more can be achieved through this? And how will it help both parties, not just the one party? 



Mentoring with Geraldine is a bite sized piece of advice. Practitioner Podcast for Naturopaths, Nutritionists, Herbalists, Coaches and Practitioners.

 

Podcast Introduction:

Mentoring with Geraldine is a bite-sized practitioner podcast for Naturopaths, Nutritionists, Herbalists, Coaches and Practitioners. This podcast responds directly to the needs of you – the practising Natural Therapist.  With interviews during the holiday season, and business and mindset support each week, so you’ll get the variety you need to enjoy, and stay motivated, in your practice.

Don’t forget to subscribe to receive the weekly episodes, and if you want to connect with me, always check the show notes, because that’s where you’ll find the links to book appointments, and of course to join “The Academy”, the membership group where there’s constant connection and community, with like-minded practitioners.

 

Now let’s get started.

 

 

Embracing Collaboration – A European Insight 

Hello, everyone. Welcome to Mentoring with Geraldine and the Bite-Size Podcast. How the devil are you? So, here I am, still in Europe, the race is coming up very soon for my husband, who’s running in the Amsterdam Marathon. I am not running in the Amsterdam Marathon. I’m not running anywhere. I walk quite quickly and I walk long distances, but I don’t run. The nuns told us when I was growing up not to run, that we shouldn’t run. They were like, stop running. I think, actually I’m pretty sure, they were saying don’t run in the corridor, but I’ve taken it as a life mantra to not run anywhere. So we can just blame the nuns.

 

But today I have been, as you know, last time I was talking about going out and looking at different shops and what I’ve noticed here is there are a lot of collaborations. There’s a lot of collaborative. Um, workshops and artisans working together and they’re collaborating. And I think it’s really important that we broach collaboration again, that we think about our collaboration and how we can collaborate with others to enhance what we do, who we are and our space. All right.

 

So I’m seeing it everywhere here in Europe and I’m loving it. I’m really enjoying the vibe of the collaboration. I have the Monday clinical group and we all collaborate together. We support each other. Everybody gets time in the conversation when you arrive on the Monday. Everybody gets to speak. We all get to collaborate in supporting each other in the answers.

 

Crafting Collaborative Relationships 

And here, I mean, I’m talking about shops here, I’m talking about studios, I’m talking about artisans, but in a way that is still us. As practitioners, we are artisans because without our intuition and prior knowledge, we wouldn’t be able to support our clients as well as we do. And we also, without friends and groups in which we can collaborate and ask for support and ask for answers, we would feel really alone. But what I mean about this collaboration this time is going that next step.

 

So you can join me in one of my groups, absolutely love to have you, or What about looking at what you do and looking at the things you don’t like doing? So maybe you’re a naturopath and you don’t like writing meal plans, recipes, but if you go and put it in one of the social media groups, like strictly educational, strictly practitioners, you might put in there, Hey, I’m a naturopath who hates writing these things.

 

Is there a nutritionist out there who loves doing that, who would like to collaborate with me? And then you can create that collaboration with that individual. You’re creating a group. You’ll have lots of people reply. Yes, I love that. You’ll have other naturopaths reply. Yes, I love doing that. But you might want to specifically pick a nutritionist because that’s not your focus.

 

Maybe you don’t use any nutritional supplements. Maybe you’re a herbalist at heart and so that side of things you want to leave to someone else. So you could collaborate in care with your clients with someone else. Collaboration is reaching out to me because you think that you’ve got something to offer in a podcast. I have lots of people reaching out to me who want to be in the podcast, but maybe that’s you. Maybe you’ve got something, you’ve written a book, you’ve done something, or you are doing something that you want to share with others. And so you reach out, that’s collaboration.

 

The Art of Collaboration – Nurturing Growth 

So collaboration has many, many forms. And I want you to think about who can I collaborate with? In what way can I collaborate with them? What is it that I need in my business that I’m currently not doing? That I’m perhaps avoiding. I mean, a simple collaboration is getting someone else to do your website, isn’t it? You’re collaborating with them, but then that job is done. It’s finished. But it might be that person also creates blogs and then you’re collaborating with them because you’re giving them the information for the blog, they’re writing your blog, but meanwhile, perhaps they’re giving you clients as well.

 

So when we collaborate. Collaboration can take many, many forms. Like the artisans I’m seeing here in the shops. I went into one of the shops who does a glass blower. So there was all this glass blowing in the shop. Everything you could buy in the way of glass. But he had lots of other artisans working there as well. So although he was there, Um, working on glass, making small ornaments, that’s what they’re called, small ornaments.

 

He had pottery in the store and he had some silk screen printing as well, so it was beautiful. And so he’s collaborated with those artists, he said, put your stuff in here. Obviously he takes a cut of that. Now chances are, do not have a shop or a shop front, but you might have, if you’re seeing people one to one, there might be other things you can sell.

 

Exploring Collaborative Business Models 

So it’s all very well if you have an office space and you can sell things in there, but you don’t have a lot of passing traffic or you’re only there maybe one or two days a week. There’s not much point selling food because it’s going to go off. My massage therapist sells those flip flops, the ones that have the, called Archies, that’s right. She’s diversified. What she’s doing. She’s not necessarily collaborating, but she’s taken in, I mean, that’s a big company, but she’s taken in a product to sell to others. So maybe you can think about something that won’t go off quickly or can be returned after a certain length of time. So maybe you could work with someone who creates teas. And so you become their naturopathic advisor to their tea company, but they’re the ones selling the tea. And of course, then you have a few that you sell in your office. What collaborations can you do? Who can you collaborate with? What is it that you can see a need for?

 

If you can see a need for something, then maybe others do too. You’ll have to do some market research. We’ll have to see, is there truly a need for this? If I bring teas into my office, are any of my clients actually going to buy them, or am I going to end up giving them away? If I collaborate with a tea company, can I then sell them at markets, or will they expect me to be at markets selling them?

 

The Art of Strategic Collaboration 

So when we collaborate, we have to think, how does this help me, but how does it help them too? What do I get out of this, but what do they get out of this? For a tea company, having a naturopath who advises them, that’s probably kudos for them. So that’s a good thing for them, but then they may already have a naturopath, so they don’t need you. So they might need a nutritionist because they do other teas that have, or they, they do, you know, protein powders or something. So, how is it going to help both sides, that collaboration?

 

Artisan, one of the artisans, he said that, well there was a woman in there, and, and I was like, this is really nice, and she said, oh yes, they work on a Thursday if you want to see them working. I’m like, no, I’m not here on Thursday. Leaving tomorrow. There’s a collaboration in that they were in the shop front certain days of the week. Each artisan then covered the shop. So to sell the products. So they’re saving on wages because the artisan is working in the shop doing their artistic endeavors as well as selling everybody else’s content.

 

Exploring Collaborative Spaces 

But what collaboration can you do? What collaboration is out there for you? The local library. They often have a space and they like people to give talks in there because libraries need to be relevant. People aren’t reading paper books. So lots of other things are happening in local libraries. So what can you bring to the local community that, you know, you’re collaborating with the local community. It’s, yes, there’s collaborations with a different modality. There’s also collaborations with different centers and different spaces. There is. How are you improving your business through that collaboration and how will they improve theirs? Where can you see yourself with your superpowers supporting what you do, right?

So I’m a talker, not a writer. So someone said to me, can you write a blog for me? I actually get somebody else to write it, or I speak it, now, I can speak it of course, and then get AI to write it for me if I wanted to, but chances are I’d actually send it to a blog writer to do it, here’s all the ideas, here’s what I’ve got to say, please put this into a written format. Because it’s not my thing, and I know that if someone asked me for a blog, I’m never going to get it out, it’s never going to get done. So, we’ve really got to think, how can I? Support someone else whilst they support me. And what’s even in this relationship? It does have to be an even collaboration. It might be that you have to pay them for the collaboration because it’s not even, like the blog writer.

 

The Symphony of Collaboration 

She’s not getting anything out of that. I’m saying it’s my blog. So I’m going to pay her for that. But there are lots of collaborations where it can be free. It’s our time. It might be that you collaborate with people from college to have a session once a month where you go through clients, you talk about what’s going on in your business. You’ve got a group of people you can almost let rip to and tell them how you’re going and, and they tell you how they’re going. So collaboration comes in many, many forms and you just need to list out. All of the things you don’t like doing, all of the things you love doing, who you’d like to collaborate with.

I mean, you might want to collaborate with, I don’t know, Brené Brown. Probably won’t happen. However, it might, if that’s on your vision board, that’s where you’re going, and you’re working towards that in a very specific and strategic way, PR company. But when we collaborate, there are so many opportunities. It’s thinking, what do I need? Who do I find that with? Can I collaborate with them? Or is it just a purchase opportunity? How can I collaborate with them so they’re promoting me while I promote them? So the local library, you’re promoting the local library because you’re giving a talk in there and they’re promoting you and you’re giving the talk. They will perhaps earn the money from the talk if it’s a paid talk and you won’t earn anything or they might give you a small stipend or something. But that’s fine if you’ve got 60 people sitting there, hopefully you’re going to convert some of those people to come and see you as clients. So that’s a collaboration.

 

Closing Thoughts on Collaboration and Growth 

So really think about it. Collaboration is really important. Working with other people in a collaborative way so everybody gains from the relationship. is what’s important. So do think about that and how you can incorporate it into your business. It might be you don’t want to collaborate. It might be that you’re happy as you are, and that is cool too. But do keep an open mind when people approach you about collaboration. What can you get out of this? What more can be achieved through this and how will it help both parties, not just the one party. So I’m going to leave it there today. Nice short one, quick one, because I’m going to get back out to the shops. So I hope you have an absolutely brilliant rest of day and I look forward to catching up with you on the next cast. Thanks so much for joining me today. Don’t forget to rate, review, and subscribe to the podcast for the weekly episodes. If you’d like even more support and learning, then the Academy is for you. Here you’ll find part two of the herbal discussions, more clinical learning, and case studies to support your clients in practice. Bye for now.

270. Maximise Your Online Presence

In this episode, Geraldine delves into the intricacies of maximising your online presence in today’s digital landscape. She shares valuable insights on adapting to different geographical online search behaviours, emphasising the need for a strong digital presence. Geraldine also provides practical strategies for creating, scheduling, and automating content across various platforms, all while building trust with potential clients through the 20+ touch points rule.

Work with Geraldine:

http://www.facebook.com/groups/1543978942348737

mentoringwithgeraldine.com/contact/

http://www.geraldineheadley.com

http://www.instagram.com/mentoringwithgeraldine/

 

Podcast Introduction:

Mentoring with Geraldine is a bite-sized practitioner podcast for Naturopaths, Nutritionists, Herbalists, Coaches and Practitioners. This podcast responds directly to the needs of you – the practising Natural Therapist.  With interviews during the holiday season, and business and mindset support each week, so you’ll get the variety you need to enjoy, and stay motivated, in your practice.

Don’t forget to subscribe to receive the weekly episodes, and if you want to connect with me, always check the show notes, because that’s where you’ll find the links to book appointments, and of course to join “The Academy”, the membership group where there’s constant connection and community, with like-minded practitioners.

 

Now let’s get started.

Greetings from the Netherlands

Hello, everyone. Welcome to Mentoring with Geraldine and the Bite Size Podcast. How the devil are you? So as you may or may not know, I’m away at the moment. My husband is going to be running in the Amsterdam marathon. So we’re hanging out in the Netherlands, mostly checking it out and discovering a whole new country.


Exploring Global Perspectives

And when I have downtime, of course, you know, what do you do? Yeah. Play games on your phone, but I’m also Googling. I’m looking up. I’m seeing how they do things over here. And what I have realised since I’ve been in different places, one step back, wherever you are, when you Google something is often dictated by the area you’re in.



So if you Google the exact same thing in Adelaide, where I live, and Byron Bay, you’d get two different answers because Adelaide is very conservative and Queensland and Byron Bay, of course, are not considered to be conservative. So you’d get two different answers to the same question. So here I am in the Netherlands, moving back to what I was saying.



And of course, I’m Googling, I’m looking up natural therapists, I’m looking up nutritionists and naturopaths, and I’m getting very different answers to what I would get were I doing the same thing in Australia.


Maximising Online Presence

So, we need to maximise our online presence, and that is what I’m seeing the difference over here. The Europeans are not as vocal about natural therapies, and yet they use them. Okay? They use them. But they’re not as vocal about them. So it’s really interesting when I look through, I’m now following some French naturopaths and nutritionists, there’s lots of rules in the EU about what they can and can’t advertise, just like there’s rules in Australia for registered practitioners, what you can and can’t do.



You can’t be on social media. In Australia saying, Hey, I use this product every morning. And I think it’s great because then you’re an influencer and you’re not allowed to be an influencer. So even influencers aren’t allowed to use products and go, Hey, look at me. So these rules, and there’s different rules here.



But that means that we have to maximise our online presence in a way that supports what we do. Without being the influencer, but we’re spreading across all of the systems back in September, I talked about delivering exceptional client experiences, and that was starting at the very beginning of the consult and working all the way through how they find you.


Maximising Online Presence: Strategies and Tips

the consult, finishing the consult, booking the follow up and the follow up emails, right? So I talked about that back in September. Now, when we think about maximising our online presence, we need to take that information and what we learned then into account now.


Step 1: Define Your Niche

So we’ve got our niche, hopefully. We know our client’s problem and we’re working to our client’s problem.


Step 2: Rule Google My Business

So, if your problem is one that people Google, IBS or something, they’ve got a diagnosis for rheumatoid arthritis, whatever it might be, they’ve got a diagnosis, they Google it. So we need to make sure that we’re all over Google. Okay. You’re on Google My Business.


Step 3: Connect Everything

We need to maximise. Where we can be seen and how the algorithms talk to us. That means making sure everything’s connected. It means that you need to update your website on a regular basis.


Step 4: Embrace Social Media

How are you updating your website on that regular basis? Are you putting up blogs or vlogs or connecting it? Are you putting in Google My Business an update? Every week you should be. If you’re not, you should be.


Step 5: Play with Google for Success

We want to play with Google for Google to play with us. All right. If you take your bat and ball and go home, then Google will forget that you exist and not bother with you. So what we need to do is maximise our online presence.


Step 6: Strategic Social Media Presence

So Google My Business is a great way of doing that. And we do need to have social media connections, not because we have to be on social media every single day.


Step 7: Consistent Social Media Updates

Yes, I have things uploaded every single day, but I have a VA doing it for me. I couldn’t do that every single day myself. Okay, when I haven’t had a VA doing it for me, Then I’ve uploaded something once a month, which isn’t enough.


 Step 8: Optimise Time with Automation

So be thinking about a minimum of once a fortnight into all of these systems. And you can pre-program that. If you’ve got a Canva account, then you can have them uploaded automatically, which means that once every six weeks, you just sit down and do six weeks worth of content and off it goes.


Step 9: Content Planning and Execution

We want to maximise that online time, that what we’re doing online. And when we think about it, we need to think. What am I going to provide? So say you’re doing six weeks worth of content, you’ve sat down, you’re in Canva or whatever your system is that you’re using, and you need to write content.


Crafting Engaging Content

Okay. So if you’re a member in the Academy, then you know that there is the content calendar that you can use anytime. So what are we going to post? We’re going to post no like and trust. Okay. No like and trust. Um, so here’s what I am, this is who I am. Is the picture of me. This is what I do. This is what I’ve got to say.



So you might do a live, you might do a real so that people see you. They know you, they trust you after we’ve got the know, like, and trust. So we need three things going out, and we need an authority post. So that is the, I know all about IBS. Here’s a case study.



We’re allowed to do case studies, so here’s a case study. What we are not gonna do in a case study though, is say, this is what I gave them at the end. What instead we’re gonna do is say, this person came to me with IBS, here’s a review from Janice.



And she’s got IBS. She came to me, she had diarrhoea five times a day. This is the review. She came, she had five times a day or something. Maybe take her name out if you’re gonna use your actual Google review. But you could say, I’ve got this review, this person has IBS. They had a lot of difficulties, now they don’t.



Um, we worked for X number of weeks to, and we had three appointments and now they’re totally improved. You’ve got to think about how you’re going to word it, but you are allowed case studies. So that shows you’re an authority in that niche. You’re an authority. You understand that niche. Here is this content.


Professionalism and Expertise: Authority Pieces

Here is this authority piece on why they should see you on, knowing that you’re the one that’s going to help. And then we also want engagement pieces. So an engagement piece might just be a funny gif. Lots of the time we can have, you’ll go into a group and they’ll have a gif come up like on a Friday funny or something like that.



Connecting through Engagement


And the reason I say to do six weeks worth is because if you do have a Facebook group, you can post six weeks into the future. Okay. So, and by being able to post six weeks into the future means that if you’re creating six weeks worth of content, you just sit there and you go, okay, I’ve got two hours.



I’m just going to sit here. I’m going to use Canva’s suggestions and ideas. I’m going to use their templates or the ones that are provided in the Academy. And I’m going to create no like and trust. I’m going to create authority posts and I’m going to create engagement posts and literally off you go.



And a cash creator post. So the cash creator post would be, here’s my opt-in. Don’t forget, I’ve got an appointment available next Wednesday. If you’re interested, and it doesn’t matter, you can put those sorts of ones still within that six week, you know, in the uploads. That’s totally fine because chances are you do have an appointment on Wednesday afternoon that nobody’s booked into.



So we want these calls to action, but we need to make sure. That we’ve got no like and trust, authority, engagement, then the call to action on some of those posts. And if you’re rotating through that system, when you create, you’ll make sure that you’re covering the social media, you’re covering your website, you’re covering Google My Business.


Multi-Platform Presence


And if you’re in LinkedIn, you’re just updating LinkedIn. LinkedIn is really if you want those executives, and we all need to make sure we have a LinkedIn profile, even if we never go to it. Because people trust a LinkedIn profile, goodness knows why, but they do, that’s seen as a business profile.



So it’s worth making sure that that’s updated and that you’ve got content occasionally going in there or you’re making a comment on other people’s information on a regular basis.



So we need to make sure that we’re maximising our online presence and the way to do that is to sit down and do. A load of this stuff. Do it all at once. Just sit down for an hour in front of the TV of an evening, maybe a couple of evenings in a row to get that six weeks worth of content. Get it all scheduled up there and put a note in your diary for in that week five and week six that you need to do it all again.



Batching for Efficiency


It’s great if you can get ahead. Especially when you look at it and you go, Oh, there’s holidays coming up then I can only post six weeks in advance, but if I’ve got all this content here, I can go in on this date with the content and just post it because I’ve got it.



I’ve got a hit. I’ve thought about when holidays are. I’ve thought about what it is that my clients need. I’ve thought about. What it is that I could do for them. I thought about the fact that it’s muscular dystrophy week And I see people with muscular dystrophy Therefore I’ve put up some muscular dystrophy posts a week before and on that week.



It is now Natural medicine week coming up, so I will post X number of times in a natural medicine webinar for that week as well the same one webinar I did last year, but they’re not going to know And I will just put it in Canberra, I’ll change my template or something.


Tailoring Content for Events


You’ve got to think about how can I get ahead? How could I do these things in bulk so that they’re not bothering me, they’re not hanging around on me. And to maximise that online presence, we pick the spaces we’re going to be in.



Now, I get my clients in Facebook. But I have to have a presence in Instagram, and I have to have that presence on LinkedIn. So when I create, they just go across. Okay. So my VA, she posts separately, but because there’s separate shaped pictures and things like that, if you have a carousel that you put in Instagram, it’s going to come up as five or six different pictures in Facebook. So it’s going to look really different. But when I’m posting there as well, which I do occasionally. Then I will make sure that it travels across to all of the other platforms. So I’m only posting once, but pick your platforms. Okay. Pick your platforms, stick with those platforms.




There’s all these threads now, isn’t there? So I’ve joined threads, still got no clue, all this time later, how long has threads been going now? I joined up. I was like, yeah, follow all the same people. I’ve got no idea what I’m doing. It’s sitting there. If you’re wondering why I haven’t reacted to anything of yours in threads, it’s because I still don’t understand it. Sorry.

 Navigating New Platforms

But we want to maximise that online presence and we want to do it. In the spaces that we enjoy, we understand, we know and in spaces we don’t enjoy. Don’t go there, don’t worry about it. Or only post there once a month just to show a presence because some people for your client to book in with you, unless it’s a direct referral from someone they know, then they will just book in with you.


Um, but if it’s not, if they’ve got their diagnosis and they start Googling it, then they will stalk you politely and nicely, not like a stalker, and that they will find your website. Then they will go and look at social media at what you’re offering because they need around 20 plus touchpoints. before they’ll consider booking in with you and they’ll need to see you, what you do before they book in.


There has to be a trust factor. Reviews are part of that trust factor. So that’s a great way. If you’ve got some review, you ask your clients. As soon as your client says, thank you so much for helping me. Straight in with, I’m so pleased I’ve been able to help you. Can you please write me a review so that others know how much I’ve helped?

Ethical Encouragement for Reviews

It can be really generic. You don’t have to say what happened with you. Just say I’m a nice person and how much I’ve helped you and that people should come to me as well. Because as soon as they say thank you, that’s when you can ask. But we need to maximise that online presence. We need to take those reviews and share those reviews.


So, if you’re not registered, you’re not allowed to have reviews, but you can’t actually do anything about a Google review. You can’t close them. You can’t do anything about them. So because you can’t do anything about them. There’s no choice. They’re there. So encourage your clients to Google review you, whether you’re up for it or not.


There’s nothing you can do about it. You can’t make it go away. People can just review you on there and you can’t get rid of them. So do it. Maximise your online presence. Look around you. Where are your favourite spaces? Get in there and do it. So lovely chatting. And on that note, don’t forget to leave me a review.

Conclusion

I’d love one. Thank you. Preferably five stars, not just preferably. I really would like another five-star review, please. So have a good one and I’ll see you on the next cast. Thanks so much for joining me today. Don’t forget to rate, review. And subscribe to the podcast for the weekly episodes. If you’d like even more support and learning, then the Academy is for you.

Here you’ll find part two of the herbal discussions, more clinical learning and case studies to support your clients in practice. Bye for now.


269. DIversify and Thrive

Ever thought about taking your business to the next level?

In this episode, Geraldine delves into the concept of diversification and how it can transform your business. She shares her journey of blending nursing, naturopathy, and hypnotherapy to show you the benefits of broadening your expertise.

Tune in and discover how to use your past experiences and unique strengths to attract more clients and boost your services.

Podcast Introduction:

Mentoring with Geraldine is a bite-sized practitioner podcast for Naturopaths, Nutritionists, Herbalists, Coaches and Practitioners. This podcast responds directly to the needs of you – the practising Natural Therapist.  With interviews during the holiday season, and business and mindset support each week, so you’ll get the variety you need to enjoy, and stay motivated, in your practice.

Don’t forget to subscribe to receive the weekly episodes, and if you want to connect with me, always check the show notes, because that’s where you’ll find the links to book appointments, and of course to join “The Academy”, the membership group where there’s constant connection and community, with like-minded practitioners.

 

Now let’s get started.

Introduction

 

Hello everyone. Welcome to Mentoring with Geraldine and the Bite Size Podcast. How are you? Well, yesterday was my birthday, so When we have a birthday, we do lots of thinking, don’t we? Well, actually we don’t. We do lots of eating and drinking and chilling out and unwrapping of gifts that we may have bought ourselves.




Anyway, these things happen, don’t they? We can wrap them if we want to, or we can just go shopping. 

 

Thinking About Diversification

 

So, what am I talking about today? Well, because I went shopping, I was thinking about diversification because some of the shops I went into had, because I’m in, I’m in Europe and one of the shops I went into and a number of the shops I went into, not just one, and I’ve noticed at home as well, is there is a variety of content.




Like if you go to a market, the market stall has to be specific to what they originally signed up for. So, If it’s a jewellery one, there has to be jewellery in it. If it’s a plant one, it has to be plants. But when you go into a shop, they’ve got the jewellery, the plants, the tops, and everything else. And it’s all about diversification.




Because when I walk into that shop, I may want a top, I certainly don’t want a plant because I’m travelling and I can’t take it back to Australia. Although I have bought one and gifted it already, as you do, but when we think about diversifying our practices, we don’t think about past life before we trained.




So if you’re a modern trainee, you’ve only just qualified, you’re about to qualify, then you will have qualified in one aspect. So you might be an expat or. a nutritionist or a herbalist, whatever it is. So you’re going to come out with that single qualification because of the way the universities or the colleges work.




Now, if you’re doing an advanced diploma through one of the other colleges with the possibility of upgrade to a degree, then you will have done a course that’s advanced diploma in naturopathy, advanced diploma in nutrition, and so on and so forth. But to do these things, we all have a past life. Right? We all have learnings from other areas.




And if you don’t, it might be worth thinking about, how can I diversify? So if you’ve left school and studied naturopathy, which is relatively rare, it does happen, but it’s not as common. You will have noticed as you were traveling through your training that the majority of people there were, they’d done something first, they maybe were mature learners.




And we all have trainings from them. So, mine’s nursing. So when I advertised, I was advertised, and I still do, an ex nurse, now a naturopath. So people see me because of my nursing. So I’m not diversifying, and that they are two very separate jobs, but I have that knowledge. But the diversification came. When I learnt hypnosis and I became a hypnotherapist.

 

The Power of Multidisciplinary Skills

 

So there I have two different, well, I’ve trained back in the day of advanced diplomas, so I have an advanced diploma of naturopathy. I have one in nutrition, I have one in Western herbal medicine. I have coaching certificates and whatever that is. I think it’s a diploma. I can’t remember. It’s stacked up.




You know, I’ve got the degree. I’ve got all of these different things. When we talk about diversification, It is doing something that a different group of people might be interested in. So, if you’re a massage therapist and you’re becoming a naturopath. You’ve diversified into nutritional naturopathy, you’re a PT and you’ve studied nutrition.

 

Utilising Your Unique Strengths

 

It means that we need to figure out how to have both modalities, how to get massage clients to see us for naturopathy, or at least tell their friends that we’re a naturopath and see clients in naturopathy because for massage PT, our bodies wear out. And so we can’t necessarily do that job for Eva, which is one of the reasons people diversify and retrain.




But then there’s all of the other people. So when I was lecturing, one of the other women there, sorry, she wasn’t a lecturer. I was a lecturer. She was one of the students and she was about to qualify. And I said, you know, what did you do before? She said, Oh, I was a copywriter. For one of the TV stations.




I’m like, well, aren’t you using that? She said, I don’t want to use that. I don’t want to do that anymore. Said, I know you don’t want to do that anymore, but you have that skillset and that might be what you need to use to get your business up and running. Because you want to use it in your own business to promote your business.

 

Unlocking Your Potential

 

You have those skills. Don’t throw those skills. Don’t throw the baby out with the bathwater. Use those skills. How can you use those skills within the business that you have? So it might be that. You do amazing copy for your website, but you could support other naturopaths with their copy for their websites while you’re getting up and running, while you’re promoting to the world what you do and who you are, and you’re getting comfortable in what you do so that you’ve got the money to be able to promote yourself more, spend money in advertising and Facebook, pay off your Hickstip, those sorts of things.




So what other diversification can you bring with you? What past learnings do you have? What future learnings are you going to have? And what are you trying to incorporate? Okay. Because recently we have talked about expanding your offerings. We talked about finding the problem, the client’s problem. And as we talk about these things and we think about what’s going on with my business, how can I diversify and enhance my services?

 

Expanding Your Service Offering

 

So I started doing hypnosis and I found it. People wanted to see me for hypnosis, but they’ve got these underlying problems that I can’t just deal with, with hypnosis. I have all this nursing training and naturopathy training, all these years and years of experience. And so I’ve had to specify, you must see me.




The first appointment is a naturopathic appointment and there may or may not be supplements prescribed to you because people turn up, no, I just want, you just have to do hypnosis. And I’m, well, no, it’s not going to work. So. So, if you’re a massage therapist and you’re trying to get your clients over into naturopathy, then how can you entice them?




Would it be that you actually need to do some sort of a testing service with them first, a hair analysis, hair tissue mineral analysis, or, or some sort of testing while they’re on the table? You’re massaging them and their stomach rumbles. You ask that question. Have you got problems with your gut? And they say, Oh yeah, this, that, the other thing.




You say, Wow, sounds like you’ve got a lot going on. You really need a naturopathic appointment. So we can go through this separately. If they say, I’ll tell you about it now. You say, well, I can’t write it down. This isn’t where my brain space is at to be able to think it’s a totally different appointment.




Everything happens differently, but I’m happy to give you a quick shoulder massage. Or a pain point on your body when you are here for that naturopathic appointment so that you get a little bit of extra work just in here where you’re saying the pain is right now. Or you’re coming to see me for pain.




Well, we have a lot of things that we can use within natural medicine for your pain, but I need to check that they’re not contraindicated for what’s going on with you. So we need to have that naturopathic appointment. So we’re moving those people from massage to naturopathy because chances are you’ve got enough clients in massage.




And they will come back to you anyway and or that will open up some spaces and massage so that you can take on more clients. So let’s really think about how we can diversify and enhance our services so that we can put more in. So I’ve talked about last week or so it may be creating a group within your niche.

 

Building a Supportive Community

 

You know what the problem is. You’ve found the problem for your niche. You’ve looked it up. Use one of the systems to. Think outside the box for all of the ways you can talk to clients about their problem. You’ve perhaps used answer the public or also asked, or you’ve gone to HubSpot for blog ideas. So you’ve gone and asked in these areas.




For the different ways people ask about their problem, the different ways people talk about their problem. You’ve been into Facebook groups and you’ve had a really good look at their problems and how you can promote to their problem. But now we want to think about diversifying and enhancing our services.




To give more to these clients that they pay for, we’re not giving more and being burnt out. We’re providing more opportunities for them to work with us in the way we want to work with them by thinking of other things we can do and using the other skills that we naturally have or have learned over the years of our life.




So it might be that you have a superpower. What is your superpower? One of my superpowers is helping people move house. It’s not helping myself move house. I can empty a house, I can pack up a house and ditch things. Within half the time anybody else would, it’s a total superpower.

 

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A friend of mine has moved three times, I’ve helped her move three times, and she’s like, I couldn’t do this without you. I had to empty my mother’s flat, I had literally 48 hours to do it. I did it. Okay, this is a superpower. Can I put this superpower to use in another way? Well, it’s an organizational superpower, isn’t it?

 

Embracing Your Strengths

 

So that organizational superpower flows into other things that I do. So what is your superpower? How can you use that superpower to support what you do to diversify your practice and to bring in more clients, more opportunities, and ultimately more dollars into your business?




So pounds, whatever your currency is, so that you can bring in more of those to support your business. I’ve diversified. I’ve got the red flags. I’ve got the clinical I’ve got a podcast, a private podcast that you can purchase. So you support this podcast and you get exclusive podcasts. I’ve diversified. I diversified in that I learned hypnosis and so now I have another modality in which they want one, they still have to do the other one, but I’ve diversified my practices.




So what do you have in the background? What do you have in prior learning? What do you have in prior education? And what is your superpower that you can use? To make sure that you are supporting your clients in a broader way so that they’re still giving you money, you’re still seeing them, but it’s making your life simpler, easier, easier to manage.




And it may be that you’re doing something different, which I have to say is really good for you. It’s really good for us to be doing more than one thing. So I was nursing at a naturopath, then I was nursing, lecturing. And a naturopath. Then I was lecturing and naturopath, and now I have my own business and I’m a naturopath and hypnotherapist, so I have more than one job going on, which means I see different people.

 

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You might work in a health food shop and then still have naturopathy clients, making sure that the health food shop is happy with you handing over your card so that people book an appointment with you. What’s your super, what can you do? How else can you support your business and do more and something different?

 

Conclusion

 

Contact me, let me know. I’d love to hear how these podcasts help you, how these podcasts support you in business because it’s motivation for me, isn’t it? When I hear from you. So five-star review would be nice if you haven’t already done it. If you’ve listened all the way to the end, then you might want my email address, [email protected].



Or you might want to hop over to my website, do geraldineheadley.com to find all of the courses and everything that I have on offer. ‘Cause I’d love you in the academy. So happy birthday to me and I hope you have a brilliant rest of the day and the rest of the week, and I look forward to catching you on the next cast.



Thanks so much for joining me today. Don’t forget to rate, review, and subscribe to the podcast for the weekly episodes. If you’d like even more support and learning, then the Academy is for you here. You’ll find part two of the herbal discussions, more clinical learning and case studies to support your clients in practice.

Bye for now. Please let me know if you need anything else!

 

268. Expanding Your Offerings

As we approach the holiday season, have you considered how to maintain income while on vacation? How can you turn your repetitive knowledge into valuable programs, and what new avenues can you explore to support your practice?

In this episode, Geraldine discusses the importance of expanding your offerings as a practitioner. She addresses the financial challenges faced during holiday seasons and the need for alternative income streams. Geraldine provides insights into creating programs, group work, and leveraging existing content to reach a wider audience and support your practice.

Work with Geraldine:

www.facebook.com/groups/1543978942348737

mentoringwithgeraldine.com/contact/

www.geraldineheadley.com

www.instagram.com/mentoringwithgeraldine/

 

 

Get a Taste for What’s Coming Up:

When and how can we expand our offerings is solely based on what you repeat. If you have the same people coming to see you, then chances are you can create a group. If you have the same people coming to see you, you work in weight loss, for example, then you could go to a community center or a library and offer to them to promote what you do and create a group within that.

There are lots of ways with what you do now. So you need to mind map it. You need to think about what can I do? This is my niche. This is what I repeat.

Podcast Introduction:

Mentoring with Geraldine is a bite-sized practitioner podcast for Naturopaths, Nutritionists, Herbalists, Coaches and Practitioners. This podcast responds directly to the needs of you – the practising Natural Therapist.  With interviews during the holiday season, and business and mindset support each week, so you’ll get the variety you need to enjoy, and stay motivated, in your practice.

Don’t forget to subscribe to receive the weekly episodes, and if you want to connect with me, always check the show notes, because that’s where you’ll find the links to book appointments, and of course to join “The Academy”, the membership group where there’s constant connection and community, with like-minded practitioners.

Now let’s get started.

 

 

Introduction:

Hello and welcome to Mentoring with Geraldine and the bite-sized podcast. How the devil are you? So over the last couple of weeks, I’ve talked about delivering those exceptional client circumstances and delivering to what’s the problem. So we’re asking our clients what the problem is.

Balancing Work and Holidays

But today I thought, well, here we are, we’re asking them what the problem is, but maybe we need to think about expanding our offerings. So we’re still in September. We’re almost finished September, which means that you may or may not, depending on what state you’re in or what country you’re in, be in the school holidays.

And so you’re probably busy right now. You might be about to go on holiday. You might be on holiday. You might be coming back from holiday, depending where you are. But in the Southern Hemisphere, there tends to be a holiday about now. So you may not be listening to this right now. You might be coming back to it.

 

You might, who knows what you’re doing. But that means that in these holiday times, we have to have had something that’s going to be for sale while we’re away. Otherwise, because we’re small business owners and because we rely on the one to one. We aren’t actually earning anything where zero watts were on holiday.

 

So if you’re anything like me in the past, then, and what still happens is before I go away, I have huge weeks of seeing clients. And so I’ve spent quite a bit of time in the month leading up to it. Organizing and making sure that everybody’s clustered into that week prior to leaving. So I have a lot of work, I have a heavy workload, and then I pack the bags for everyone and do all of the things.

 

It’s not so much anymore as only my husband and I going away, so it’s not like I have to pack his bag or do anything like that, he does all of that. But, you know, when you have kids, you’re packing for them, you’re packing, you’re doing everything. Here we are, possibly in your school holidays, and thinking to yourself, Ah, I really need this holiday.

Covering Costs While on Holiday

At the same time going, I haven’t got any money to pay the bills. Unless like me, you had a big week that would financially cover the next couple of weeks. What have we got in our offerings that we can expand as that one to one practitioner? So we’ve got money coming in from repeat sales of products, which is why We can have a lower return cost to our clients.

Products and Costs

You know, the first appointment cost is traditionally a bigger number. So that’s a higher price point for our clients to come in and see us on their first appointment. And we’ve got a couple of reasons for that. And that is we haven’t seen them before. So we’ve got research to do on them, on their drugs, supplements, all the rest of it.

First Appointments and Costs

Also, when we had private health covering. Um, some of the cost of an appointment, a client gets back more money from private health on a first appointment they do on subsequent appointments. So the health companies and everybody all realize that that first appointment you’re doing more for that client. There’s more out of office work at that first appointment. While you’re on holiday, there is no first appointment because there’s no follow up appointment either. So, but the follow up appointment can be at a significantly reduced rate. Because by then they’re on supplements maybe, so there is an ongoing earning from that client which makes it up because we really need to be looking at earning a minimum of 100 an hour to be able to cover costs and say, I work from home, I don’t really have any costs.

Home-Based Business Costs

Well, you’ve got a mortgage or you’ve got rent, you’ve got electricity still to pay, you’re just not paying a landlord on top of your money. So you’re still paying and people are looking at, oh, she’s working from home. It’s cheaper. Well, you still have bills to pay. At the end of the day, you still have to pay off your education as well, which is way more expensive than my education was.

Covering Expenses and Education Costs

Cost me 6,000 to become a naturopath, all up, for nutrition, naturopathy, and herbalism. So it’s going to have cost you one heck of a lot more than that, unless you, like me, trained almost 20 years ago. So we’ve got to cover those past expenses and those ongoing training expenses. Yes, this is free. A podcast is free.

 Free Content

It’s free. If you want one to ones with me because you want to talk about your client or you want to be in the Monday group, the clinical group, that costs money. These things cost money. I can’t do things for free because I still have a mortgage even after 20 years. I still have a mortgage. So we’ve got to pay our bills.

The Cost of Education

All right. I’m doing ongoing study right now. So I’m paying for that just like you are. So we do need to be thinking about this expansion of our offerings and how we can do that. Now, if you’re a nutritionist, you’ve got cookbooks, naturopaths, cookbooks, come on. We’ve got the capacity to create recipes for people or Ways of doing things for people.

So we’ve got opt-ins that we can do for free, and then we can expand that out. Have you thought about writing a book? AI can help you to write that book. As long as you’ve got the ideas and you’ve got the content, the AI can actually make it sound heaps better, which is what we need. What is it that you do on a regular basis, on a daily basis, that you could turn into a program?

Creating Programs and Systems

Because my successful programs that have worked with clients in my clinic are ones I’ve sold to them at the first appointment, and that supports their care. It actually takes one appointment away. We’re one and a half often because it’s the program is all about healthy eating, about changing their lifestyle, all the things you repeat over and over again that you don’t repeat for every client.

 

Um, and some clients it’s missed and other clients you’ll repeat it twice or three times. Whereas if they are learning those things within a program, it takes the heat off you to remember to say to them, if you’re using beans in a can, you have to wash them because of the salt and sugar in that water. If your laundry detergent needs to be an eco-environmental one so that we haven’t got all of the nasties in there, you shouldn’t be using a perfume, sunscreen, all of the things.

 

Yeah. Fake suntan. All of the things that we don’t want them doing, the additives and preservatives we don’t want them eating, these can all be turned, it’s stuff you’re doing anyway, it’s stuff you’re saying anyway. So you can put that into a program for your client so that they have that support on the side.

 

Short, bite-sized amounts like these podcasts. Under half an hour so that the person has time to listen or watch or read the information you’ve sent them. So that is a possibility. The programs that I’ve developed have been around food. There have been workbooks to go with them and that I would hand out at their appointment that they

Developing Workbooks

Back in the day, before I was doing everything online, I would hand out at their appointments so that they had the physical, do this, do that sort of stuff. Although you never say do this or do that because people never like to be told what to do. So it’s a suggestion. If you do this instead, or how can you support your own change? So what can we do about bringing in that and expanding our offering?

 

So number one, a program. to support what we do. It runs alongside what we do. You could have one for sale, but nobody’s going to buy something unless they know about it. There is, you know, people say, Oh, it’s evergreen and I’ll just get this ongoing money. No, you won’t. You still have to advertise it. If you know about this podcast, because you saw the advertising, you see the snippet from this come up every week, maybe in my group or on my social media.

 Advertising Your Offerings

I’m advertising it all the time and it’s just like a program. You can’t just think, Oh yeah, people are going to buy it. They don’t. Everything involves telling people about it. Everything involves a bit of work. You can put things on set and forget though. So that’s what we need to do. We need to make sure that we’re programming things in so that people know about them.

 

Expanding your offerings. What else can you offer? Could you offer group work? Could you offer a Facebook group that people pay to be in and you’re supporting them through something that is related to your niche? We all have areas we can expand into. We just have to look at our niche. Look at our clients and go, what is it I repeat?

Once you know what you repeat, then you can look at, I’m repeating it, therefore it can be turned into a group or a program or a system. And I can be then sharing that with my audience in a free way that expands your audience. If it’s all free, like this podcast is free, so it expands my audience, but who knows what the percentage.

 

Of the people who are listening to this have paid me actual money. There is now a private podcast on the side for those of you who want some clinical support. There’s the red flags and Clinical Tips is now available on the side of this podcast. So there is, maybe you are paying me money because you’ve joined that, that membership.

 

So that’s like an expansion of my offerings. I was offering it to my academy members. It is there in the academy. So academy members get it automatically. Part of the academy. What is the wording there? It’s part of the academy, but I’ve now offered it to those of you who aren’t in the academy who don’t.

 

Want to join that system, but you just want some more clinical support and you listen to the podcast anyway, so you think what a great way to support Geraldine and her podcast is I join up and I get these exclusive episodes. When and how can we expand our offerings is solely based on what. If you have the same people coming to see you, then chances are you can create a group.

 

If you have the same people coming to see you, you work in weight loss, for example, then you could go to a community center or a library and offer to them to promote what you do and create a group within that. There are lots of ways with what you do now. So you need to mind map it. You need to think about what can I do?

 

This is my niche. This is what I repeat. Don’t be thinking, I see all these clients for women’s health. I’ll write a book about optometry. Okay, that’s what often happens, people end up writing a book about something else. It’s that they think, oh, that’s a really good idea, but what do you do all the time?

Staying True to Your Expertise

Because what you do all the time, what you talk about all the time is the content of your book, is the content of your optin, is the content of your group, your program, whatever system it is that you’re going to undertake. So get in contact. Let’s sort this out. Okay. If you’ve enjoyed today, it’s only a short one, give us that five-star review if you haven’t already.

Wrapping Up

I’d love to receive it and get in contact Geraldine at mentoring with Geraldine dot biz. Can’t wait to hear from you. See ya. Thanks so much for joining me today. Don’t forget to rate, review, and subscribe to the